Peter 07989 380 551 - 0161 797 4335
Do you have a question that is not answered below? Then please feel free to use the contact form to forward your question.
I am having problems with my home WiFi signal strength & my TV Fire Stick, can you help?
Yes, many options will help with your Wi-Fi signal coverage, for a fixed solution that will give you a consistent reliable connection a wired access point is one of the best options. An external-grade Ethernet cable is often used to link one side or level of a property to the other so that the access point can be connected to the main internet router supply, this is a very reliable & consistent solution.
How long will I have to wait for an appointment?
Most customers will be offered an appointment within two days, at a time that suits them, weekend appointments are available as standard. Urgent works / same-day services may be available on request.
Can I get an urgent same day call out?
Emergency same-day call-outs may be available on request, however, the call-out charge for this service is £55 plus charges for any work agreed to be carried out. Full payment will need to be made on the same day.
Will Openreach charge me for repairing a fault?
Openreach will generally only charge for calling out to repair a fault if it has been:
- Caused by your equipment
- Caused by your wiring
- Caused by damage to the service side wiring by you or someone working on your behalf
Sometimes this can all get a little confusing, this is where Burytec can help out. Burytec can offer you a complete & competitively priced call-out & repair service. In many cases, the combined cost will be less than the call out from your service provider.
Faults can be proven back to the Openreach network from just £55 all-inclusive.
You can do a Google search for the BT Openreach price list for details on the most up-to-date charges. Often referred to as Time Related Charges Standard Chargeable Visit.
How can I tell if a telephone line fault is my responsibility or my service provider's responsibility?
In theory, this should be a simple case of carefully removing the lower front plate of your master socket. This should disconnect all internal wiring & reveal full access to a test socket. If you have no dial tone or a bad line here, this would normally indicate a supply-side fault. It's also worthwhile ensuring that no damage to the supply side wiring has been caused by you or anybody working at your property. (Builders, gardeners, painters, etc)
Ensure that dampness is not the route cause.